Returns & Exchanges

At MTI Online Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Log into your account and navigate to the order history section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

3

Ship the Package

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund or exchange within 5 to 7 business days back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing